AI Operations Specialist

THE OPPORTUNITY: AssetWorks is building out its AI enablement function — and we are looking for two builders who want to be in the room where it happens . This is not a strategy role. It is not a "prompt engineering" role. It is a hands-on, shipping role. You will identify inefficiencies, design solutions using the Microsoft 365 ecosystem as the primary delivery layer, connect them to best-in-class backend AI engines — Claude API, OpenAI, LangChain — and measure the results. You will work across three product lines — AiM Facilities, WebCheckout, and Q Ware — working across the company in departments such as Customer Success, Sales, Product, and Professional Services. You will report directly to the Director of Business Operations and have real visibility into how the business runs. There is a clear path from this seat — we are building the AI program from the ground up, and the people who build it will lead it. Microsoft 365 Interface Layer — What Staff See & Design and deploy AI agents using Microsoft Copilot Studio and Agent 365 — automating high-frequency tasks across operations, customer success, sales, and professional services. Build Power Automate flows connecting Microsoft 365 tools (Teams, SharePoint, Outlook, Dataverse) with our CRM (HubSpot), project management (Jira), and product platforms. Configure Copilot agents with custom knowledge sources, adaptive conversation flows, actions, and escalation paths tailored to each business unit. Build SharePoint-based knowledge systems that surface accurate, structured content through Copilot agents to internal teams and customers. Backend AI Engine — What Powers It All Connect Copilot Studio and Power Automate to backend LLM APIs — Claude API, OpenAI Assistants, and similar — for complex reasoning, summarization, and decision logic that goes beyond what Microsoft-native models handlewell. Leverage AWS Lambda for serverless integrations where the Microsoft ecosystem needs to connect to external APIs, custom business logic, or non-Microsoft data sources. Build and maintain n8n or Make workflows for backend automation pipelines that feed into the Microsoft interface layer. Evaluate LLM output quality and establish testing frameworks — you are accountable for what the agent says, not just whether it runs. Maintain prompt libraries, reusable automation patterns, and agent configuration standards that create consistent, governed AI usage across the organization. Process Mapping & Operational Improvement Map current-state workflows, quantify the baseline (time, cost, error rate), and design future-state processes with AI built in at the right points. Develop SOPs, runbooks, and documentation for every AI-enabled process you build. Define KPIs for each initiative and track them. You will report results directly to the Director of Business Operations. Team Enablement & Adoption Train non-technical teams on the tools and workflows you build — translating what you built into language anyone can use. Build playbooks that outlast your direct involvement. The goal is a team that can run AI-assisted workflows without needing you to hold their hand. Stay ahead of the Microsoft 365 AI roadmap — Agent 365 is shipping updates monthly and we need someone who is reading the release notes. WHAT WE ARE LOOKING FOR Required2-5 years of experience in operations, business analysis, process improvement, or AI implementation. Demonstrated hands-on experience building with Microsoft 365 AI tools — at minimum, one Copilot Studio agent, Power Automate flow, or Agent 365 solution shipped and in use. This is a working requirement. We will ask you to walk us through it. Working familiarity with AWS Lambda or equivalent serverless functions for API integrations and custom logic. Ability to map a business process end to end, identify where AI adds real value, and build the solution without a team of engineers. Strong documentation skills — you write SOPs and knowledge base content that non-technical people can actually follow. Self-starter who builds structure in ambiguous environments — this program is early and you will be defining it as much as executing it. Cross-functional collaborator — you can sit with a CSM, understand their problem, and come back with a working solution. Preferred Microsoft certifications: PL-900 (Power Platform Fundamentals), PL-200 (Power Platform Functional Consultant), or AI-900 (Azure AI Fundamentals). Experience connecting Copilot Studio or Power Automate to external LLM APIs (Claude API, OpenAI Assistants) for backend reasoning and logic. Experience configuring Copilot Studio with SharePoint knowledge sources, adaptive cards, and multi-turn conversation design. Hands-on experience with agentic frameworks — LangChain, LangGraph, Claude API, or OpenAI Assistants — as a backend engine behind a Microsoft-facing interface. Familiarity with Microsoft Dataverse and Teams app integrations. Experience in a SaaS company, higher education, or public sector environment. Familiarity with HubSpot, Jira, or similar platforms — we use both and they will be part of what you connect and automate. Experience with supplemental automation platforms (n8n, Make, Zapier) for backend pipeline work alongside Microsoft-native tools. Background in knowledge management, content strategy, or customer success operations. Experience with Agile or sprint-based delivery. Compensation and Benefits: $80,000-$85,000 USD Full Medical, Dental, Vision Benefits Self-Directed PTO 401K Internet Stipend Cell Phone Stipend IndustrySoftware Development Employment Show more Show less