FDE Gen AI

About Us: At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer ‘experiences’ are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That’s when truly connected experiences manifest. Extraordinary is when experiences come together – a continuous convergence of digital technologies, touchpoints, and most importantly people. It’s time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change. Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We’re part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle. Position Title: Forward Deployed Engineer (FDE) – Gen AI Location: Anywhere in US (Remote) Role Summary: As a GenAI Forward Deployed Engineer (FDE) , you are an embedded builder who bridges the gap between frontier AI products and production-grade reality within customer environments. Unlike traditional advisory roles, you function as an innovator-builder , moving beyond high-level architecture to code, debug, and jointly deliver bespoke agentic solutions directly within customer ecosystems. This role is designed for high-agency engineers with a founder's mindset. You will address blockers to production, including solving integration complexities, data readiness challenges, and state-management issues that prevent AI solutions from achieving enterprise-grade maturity. By embedding with strategic customers, you will provide hands-on deployment of complex AI systems while serving as a critical feedback channel, transforming real-world insights into reusable solutions, product enhancements, and best practices. Job Responsibilities Serve as a developer for complex AI applications, transitioning from rapid prototypes to production-grade agentic workflows (e.g., multi-agent systems, MCP servers) that drive measurable business outcomes. Architect and develop the integration layer between enterprise AI platforms and customer infrastructure, including APIs, legacy systems, data repositories, and security frameworks, as part of an expert engineering team. Build high-performance evaluation pipelines and observability frameworks to ensure agentic systems meet rigorous requirements for accuracy, safety, reliability, and latency. Identify repeatable implementation patterns and operational challenges, converting them into reusable frameworks, accelerators, or formal product improvement recommendations. Collaborate closely with customer engineering teams to establish industry-standard development practices, ensuring long-term project success and high user adoption. Drive end-to-end solution deployment, troubleshooting, optimization, and scaling of AI-powered applications in enterprise environments. Minimum Qualifications Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field, or equivalent practical experience. 5+ years of software development experience using Python or similar programming languages. Experience architecting and deploying AI solutions on major cloud platforms (e.g., AWS, Azure, GCP). Experience building data pipelines for structured and unstructured data using vector databases, embeddings, and Retrieval-Augmented Generation (RAG) architectures. Experience taking production-grade AI-driven solutions from concept through deployment and support. Experience leading technical discovery sessions and solution workshops with customers. Hands-on experience implementing and customizing Conversational AI, Virtual Assistant, Customer Engagement, or Contact Center AI solutions. Production-grade experience architecting voice AI, conversational AI, and agentic systems in enterprise environments. Strong experience with APIs, microservices, system integrations, and enterprise security requirements. Preferred Qualifications Master's or PhD in Artificial Intelligence, Computer Science, Data Science, or a related technical field. Experience implementing multi-agent systems using frameworks such as LangGraph, CrewAI, AutoGen, Semantic Kernel, ADK, or similar. Experience with advanced agentic patterns, including ReAct, self-reflection, planning, memory management, and hierarchical delegation. Knowledge of LLM-native metrics (e.g., tokens/sec, latency, cost-per-request) and techniques for optimizing state management, tracing, observability, and performance. Familiarity with MLOps, AI governance, model evaluation, and responsible AI practices. Experience working directly with enterprise customers in solution delivery, consulting, or forward-deployed engineering roles. The pay range for this role is $150,000- $230,000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate. “Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.” Show more Show less