Google Cloud AI/ML Subject Matter Experts

Role - Google Cloud AI/ML Subject Matter Experts Location - Atlanta, GA - Remote Type of hire - Full Time Job Description Must Have Technical/Functional Skills • Deep Google GenAI Stack: Vertex AI (Pipelines, Endpoints, Vector Search), Gemini APIs, and Agentic architectures (Function Calling, Agent Development Kit, Agent Builder). • Core GCP Infra: Solid understanding of how ML model deployments interact with BigQuery, IAM, Cloud Storage, and VPCs. • High-Severity Leadership: Excellent interpersonal ability to manage P1/P2 crises and deliver technical root-cause analyses directly to enterprise customers and accelerate L1 L2 teams • Ideal: Systems & Code Debugging skills, Strong Python coding/debugging skills, API troubleshooting, and distributed systems log analysis (Cloud Logging/Monitoring). Roles & Responsibilities • This role falls in the Tier 3 Support and plays as the bridge between our frontline representatives (who are already Associate Cloud Engineer certified) and Google Product Engineering. • Act as the ultimate technical escalation point for complex enterprise issues across Vertex AI, Gemini/Gemini Enterprise, and Vertex AI Agent Builder. • 8+ years in Tier 3 Technical Support, SRE, and AI/ML Engineering. • Mandarin Fluency (Spoken & Written) for direct engagement with enterprise customers and stakeholders. Generic Managerial Skills, If any • Stakeholder management • Escalation handling • Cross-functional collaboration • Communication skills • Problem-solving • Ownership & accountability Note that this is remote position, however candidate must be wiling to visit any of following locations on need basis San Francisco (CA), Cincinnati (OH), Atlanta (GA), Chicago (IL) TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Salary Range: $90,000-$110,000 a year Show more Show less